Return and Refund Policy
Customers can raise return request within 3 days of receipt of product.
Product must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How to place a return/exchange request:
- You can log in to your account on www.akshatsapphire.com. Follow this path:
My account > Return > Request for return
- Once you submit the request, we will promptly accept it & e-mail you the pick-up details.
- We will schedule a pick-up by our logistics partner.
- Please make sure the item is in its original condition with original box/packaging. The product must be unused & undamaged.
- You will need to keep the package sealed & ready.
- Refunds are carried out once we receive the products back in our warehouse & they pass our QC.
- In case of a cash refund for a prepaid order, it will be reverted in the payment method opted by customer.
- Shipping and/or COD charges may be deducted on case to case basis.